What version of Microsoft Excel do I need to use the Templates?

Most Excel templates work with Excel 2000. Some may work with early versions, but this may not always be the case as some may use Excel 2000 specific
features or formats. Where a template uses Excel 2007 specific features it is clearly indicated that the particular template requires Excel 2007.

What version of Microsoft Word do I need to use the Templates?

All Word templates work with Word 2000. Most will work with early versions, but this may not always be the case as some may use Word 2000 specific
features or formats.

Can I order and download more than one item at a time?

Yes, our shopping cart facility allows you to select multiple items and to review the contents of your shopping card prior to proceeding to Checkout.
When the order is processed you will receive one email per order with links to download each item you have purchased.

What Payment options can I use?

You can use any of the following credit cards: Visa, MasterCard, Discover, and American Express. If you have a PayPal account you can use any
balance in that account. The Business Tools Store uses PayPal, the most popular payment processing
system in the world. Paypal accepts all popular credit cards.

How are my payments processed?

When you complete your purchases proceed to checkout, your payment will be processed by PayPal.

After PayPal has confirmed payment, you receive an email with a direct link to download the template file(s). This link is unique to each customer and
is send immediately the payment is processed (usually instantaneously).

Can I download my templates immediately?

Yes, when you complete your purchases proceed to checkout, your payment will be processed by PayPal.

After PayPal has confirmed payment, you receive an e-mail with a direct link to download the template file(s). This link is unique to each customer and
is send immediately the payment is processed (usually instantaneously).

If I don't receive the email with the download link for my purchase.

The email is automatically issued once the payment has been processed.  You will normally get an email from PayPal informing you the payment has
been processed. If you don't receive the download link email shortly after the payment has been processed please check your "junk mail" folder. 

If you have multiple email accounts please ensure that you are checking the email account which you supplied with the order.  
If you still experience difficulty getting the download link, contact us.

If you experience difficulty attempting to download your purchase.

The most common cause of difficulty in downloading is that your firewall security settings block downloads from web sites that have not been specifically
registered by the security manager. Discuss the problem with your systems administrator or temporally disable your firewall for the duration of the
download. If you still experience difficulty contact us.

I am experiencing difficulties running templates with Macros.

Many of our templates use macros to provide a more user friendly experience. In Excel, you can set a macro security level to control what happens when
you open a workbook that contains a macro.

In Microsoft Office 2003, a component checks files for macros that could be unsafe. If macro security is set to High, running this macro is disabled.

If macro security is set to Medium, the user is asked whether or not to run macros. If macro security is set to Low, the macro is run.

The default security setting is High when Excel is installed. It is recommended that you set it to medium.

This level with not activate any macros without your specific approval.

In Office 2007, a spreadsheet with macros is saved in a specific format, i.e. filename.XLSM.  If the filename of the template you are attempting to open
ends in .XLSM the spreadsheet contains macros and the macros should be enabled.

To adjust macro settings in Excel 2007:

1. Click the Microsoft Office Button , and then click Excel Options.
2. Click Trust Center, click Trust Center Settings, and then click Macro Settings