About Us

Welcome to the Business Tools Store
The home of Great Business Tools & Business Templates

I would like to welcome you to the Business Tools Store and offer you excellent products
and exceptional customer service backed up by a NO Quibble Money Back Guarantee.

We provide business tools and templates using familiar products like Excel and Word
address most of the usual, and some of the not so usual, tasks and problems which
organizations, large and small, encounter every day.

Our Product Offering
Customer Service
Customer Service Queries
No Quibble Money Back Guarantee
The Purchasing Process
Special Offers
Our Privacy Policy
Additional Information 

Our Product Offering

Our guiding principle is to develop tools that are comprehensive enough to address the
real” problem but intuitive enough to use without any training.

All our tools come with comprehensive user guides.

Our objective is to allow you to focus on solving the business issue, rather than spending
time developing a tool from scratch.

Even the simplest Excel model or itemized checklist can take several hours of valuable
senior executive time to develop; time that can be more usefully spent addressing the
actual business issue rather than developing a suitable tool or a template!

All our tools use only standard features of the relevant products, e.g. MS-Excel, and
can be customized and extended without reverting back to us; no tricks, password or special requirements!

The Business Tools Store grew out of my role as the founder and CEO of a leading marketing
and business consultancy to the information technology and ebusiness sectors.

For over 30 years we have developed and used a whole range of tools and templates to address
the real issues we encountered in our consulting practice.

These tools are now available to the general business community through this site.

Individual tools typically cost $10 to $15 and packages of multiple complementary
tools are available at up to 50% discounts.

All your purchases come with a "No quibble MONEY BACK GUARANTEE" for
14 days from receipt of your purchase.

Not sure if a particular tool is right for you?
Why not check out the relevant
User Guide, print a copy and review it offline?

What if the Store does not have what you want?

Contact us with a brief description of the required tool and if we judge it to have
broad appeal we will consider developing it and give you a free copy
as a “thank you” for suggesting it.

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Customer Service.

I use the web extensively on a daily basis to purchase products and services.

I have experienced customer service varying from excellent to terrible.

My goal for The Business Tools Store is to provide the level of customer service
that I would be delighted to experience, if I was the customer, and that measures
up to the very best I have experienced.

We underpin our commitment with a "No quibble MONEY BACK GUARANTEE".

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Customer Service Queries

We endeavor to respond to all queries within 30 minutes.

However, this is not always possible because the web operates across all global time zones.

We typically provide coverage on a 14-hour day basis and are absolutely committed to
responding to everybody within 24 hours.

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No Quibble Money Back Guarantee

We provide a Genuine No Quibble Guarantee!!

I want you have the security and reassurance that you can shop risk-free in the knowledge that 
if, for any reason whatsoever, you are not totally happy with your purchase we will refund you
your money within 14 days of your purchase.

All I ask is that you tell us the reason that you wish to get a refund.

Not that we want to quibble with you, but rather so that we can improve the product information
provided and shopping experience for you and other users of our site in the future.

I appreciate your business and hope that even if you request a refund,
you will continue to use our site and do business with us again in the future!

We will process the full refund within 24 hours.

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The Purchasing Process

I understand that when you come to our site you usually have an immediate requirement.

Accordingly I think the shopping process should be straight forward and predictable and
that you should have immediate access to the products purchased.

The four step process involves:

  • Check out the categories and template types on the left-hand menu or
    use the site search facility (top right hand corner) to find the products that meet your needs
  • Add your chosen products to the shopping cart.
  • Proceed to the express checkout to enter your payment details
           - you have the option of using popular credit cards and PayPal.
  • The payment is processed automatically and once it is approved; usually instantaneously,
    you receive an email with a link to download the purchased products and user guides.

For clarification, you normally get two emails (a) an email from your credit card issuer or
PayPal confirming that your payment has been processed and (b) you receive an email receipt f
rom The Business Tools Store with a link to download the purchased products and user guides.

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Special Offers

Attractively priced packages of multiple complementary templates are available at savings of up to 50%.

Alternatively, you can make up your own packages of three templates for the price of two under our 3 for 2 offer.

We frequently run flash sales throughout the year, e.g. 4th July.

Why not bookmark the site and check back regularly?.

You can also get access to exclusive offers and promotions by following us on Twitter.

For details of these and other offers, go to our Special Offers.

Why not bookmark the site and check back regularly?


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Our Privacy Policy

This policy covers how we use your personal information.

We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used in connection with your order and related products.

Privacy Promise
We will never rent, sell, loan, give, or show your e-mail address or other personal information to anyone

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Additional Information

To find out more about the site or our products go to:

If you still have questions or comments contact us for a timely response.

I welcome any feedback or comments as to how we might improve any particular tool, our service or any aspect of the site.

I will personally respond to all your communication in a timely manner.

Thank you for visiting the Business Tools Store and I look forward to the opportunity to serve you
as a satisfied customer and to put our customer service reputation to the test.

Thank you,

Patrick J. Divilly


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